Privacy Policy

Thank you for visiting this page.

Please be sure to carefully read and fully understand the terms and conditions of the relevant agreements and service rules (hereinafter referred to as “this agreement”) such as “SanShangYun Product Service and User Privacy Agreement”, especially the corresponding clauses for limiting or exempting liability, and choose to accept Or not accepted. By using our related websites or software and services, you indicate that you have read and accepted all the terms of this Agreement. If you do not accept our terms, please do not use any of our products and services.

1. Definition

(1) Shenzhen SanShangYun Technology Co., Ltd. (hereinafter referred to as “SanShangYun” or “Our Secretary” or “we”).

(2) “SanShangYun Product Service and User Privacy Agreement” refers to the agreement and stipulations on the products and services provided by SanShangYun and user privacy (hereinafter referred to as “this Agreement”).

(3)”SanShangYun official website” (website:, the official website of SanShangYun (hereinafter referred to as “this website”).

(4)”SanShangYun Reader” is a reading tool developed by SanShangYun to support multiple document formats (hereinafter referred to as “the software”).

 (5)”SanShangYun Online Conversion Service” refers to SanShangYun providing online conversion services for users (such as: PDF and Office document conversion and other functions and services) (hereinafter referred to as “this service”).

2.Accepting this agreement

 (1) You must agree to and accept all the terms of this Agreement before you can use any of our products and services. Once published, this is an integral part of this Agreement and you agree and abide by the relevant terms and conditions. Your use of any products or services we provide is deemed to have been agreed to and accepted by you.

(2)Even if you do not click to agree to this Agreement, the following actions will automatically be deemed to be fully aware of all the terms of this Agreement, agree and accept:
   (2.1) Downloading, installing or using the Software will be deemed to be your complete agreement and acceptance of this Agreement;
   (2.2) The use of the Service will be deemed to be your complete agreement and acceptance of this Agreement;
   (2.3) By using the registration or login or online conversion of any function of this website, this behavior will be deemed your full agreement and acceptance of this agreement;

(3) By agreeing to and accepting this Agreement, you acknowledge that you are aware of and agree to the entire terms of this Agreement and that you warrant that you will fully comply with this Agreement.

3. Terms of Service

(1) This service is provided by way of a fee. The specific tariff policy is subject to the content posted on the website: SanShangYun reserves the right to modify the tariff policy (including but not limited to the service price) or the method of purchase at any time and publish it on If you do not agree with the tariff policy or purchase method developed (modified) and published by SanShangYun, you will not be able to enjoy any part or all of the service. If you have purchased this service, you should cancel and terminate the service on your own initiative, but SanShangYun reserves the right to not refund any service fees you have paid.

(2) The fee for paying the service in accordance with the tariff policy formulated (modified) and published by SanShangYun is limited to the fees necessary to use the service policy provided by SanShangYun, and does not include any third party services you purchase or Hardware and other expenses.

(3) This service tariff mechanism, in order to provide users with better service, we may adjust the service price according to the actual situation, so as to solve our server, manpower and other costs, thank you for your understanding. Occasionally, there may be inconsistencies in the user’s use of the Service or related program features, indicating that we are adjusting the Service or related program features. We apologize if you are bothered.

(4) You are within 7 days of purchasing the service according to the tariff policy (modified or announced by SanShangYun) (on a monthly or yearly basis). If you are not satisfied with the service, you can contact our customer service staff for a refund request. However, after purchasing the service for more than 7 days, we reserve the right not to refund any service fees you have paid. Thank you for your understanding.

(5) This service can perform high quality conversion on most documents, but not all documents can be converted due to the different format sources of the documents. At the same time, the quality of some document conversions will also be different, which is normal, so please understand. We will continue to improve the quality of the conversion.

(6) Purchase of this service invoice: We do not provide any purchase invoices or receipts. You can view your purchase history by logging into your personal account on this website.

4. Changes to this Agreement or the Service

(1) SanShangYun has the right to make changes to this Agreement or the related content of the Service in accordance with the terms agreed in this Agreement. When the content changes, SanShangYun will announce to the user in the manner agreed in this Agreement after the content of the change is determined.

(2) You should pay close attention to the changes in this Agreement and the contents of this Service in a timely manner to know in real time any changes. If you do not agree with the content of SanShangYun, you should immediately cancel the service. If you do not voluntarily cancel the Service within 7 days after the change is posted, you are deemed to have agreed to and accepted this Agreement or the changes to the Service. If you continue to use the Service after posting the changes, you will also be deemed to have agreed to and accept the changes to this Agreement or the Service. If you disagree with the changes, you should immediately stop using the entire contents of the service, and contact us to cancel the account, and you do not have the right to ask SanShangYun to refund any service fees you have paid.

(3) SanShangYun may further expand the terms and conditions of this Agreement or the Service in order to better provide quality services to its customers. New features or extended terms are included in this service and are also applicable to this Agreement. The specific situation can be viewed in the new or expanded section. If you disagree or disapprove of these new or expanded features or terms, please do not use these new features. If you use these new features, you are automatically deemed to have agreed to and accept these new or expanded features and terms.

5. Termination or suspension of the Service

(1) For the normal operation of the service, SanShangYun has the right to perform maintenance and upgrade operations on the service running environment at any time. Therefore, please understand the normal service interruption caused by the situation. SanShangYun will try its best to avoid or solve the interruption service in the shortest time, but SanShangYun will not bear any responsibility for the inconvenience and loss caused to you.

(2) SanShangYun reserves the right to terminate or suspend the services provided under this Agreement at any time without notice to you in any of the following circumstances. SanShangYun shall not be liable for any inconvenience or damage caused by this:
(2.1) Regular inspection or construction, update of hardware and software, etc., SanShangYun has the right to suspend service.
(2.2) The server is damaged and cannot operate normally. SanShangYun has the right to suspend the service.
(2.3) Incidents, such as: communication line failure, network provider line failure, etc., SanShangYun has the right to suspend service.
(2.4) In order to maintain national security or other third-party personal safety in an emergency, SanShangYun has the right to suspend the service.
(2.5) Irrespective factors or other third-party reasons, SanShangYun has the right to suspend the service.
(2.6) SanShangYun suspects that you have violated the law or harmed the legal rights of third parties. SanShangYun has the right to suspend the service.
(2.7) SanShangYun has the right to terminate the service because your actions may cause SanShangYun to be held accountable.

(3) This service is for your personal use only. You are not entitled to transfer the Service in any way at any time. You are authorized to transfer anyone other than you. Otherwise, SanShangYun has the right to terminate the service you have purchased. And even cancel your registered personal account.

6.Privacy Policy

First, SanShangYun will take all necessary steps to ensure that any information you provide to us is safe. If you have any questions about your personal information or have any questions about how we handle it, please contact us at the website of

(1) SanShangYun collects the following personal information through this website or the software.
(1.1) If you use our services, we will collect information such as your IP address, we will not access your files, copy or backup them, and they will be automatically deleted from our servers after 24 hours.
(1.2) By accessing any domain or subdomain of on this website, or when using the Software, your IP address and other usage metrics will be recorded along with the date of access or use.
(1.3) If you purchase software through our official website, we may collect personal data such as your name, email address and so on. It is important to note that third-party payment platforms may collect your credit card information. Please read their privacy policy carefully before providing personal information to third-party payment platforms. We do not collect or access such information.
(1.4) If you register for a personal account with this service, we may collect personal data such as your email address.

(2) SanShangYun will make every effort to ensure that your personal information is safe and provide you with the safest possible service environment.

(3) SanShangYun uses your personal information only to provide you with better service. Therefore, protecting your privacy is our number one priority, we will not use your personal data for illegal things, and will not sell your personal data.

(4) We may provide your personal information to government agencies and law enforcement agencies under the following circumstances:
(4.1) The need to comply with laws and regulations.
(4.2) In good faith judgment, this conduct is reasonable for compliance with legal proceedings.
(4.3) In response to legal claims or litigation needs.
(4.4) To protect the rights of SanShangYun and users and the public.

(5) You can view, change, or delete your personal information. Please contact us if you feel there is a need. Please note that files that you upload and process while using the service will never be stored on our servers for more than 24 hours and will be automatically deleted permanently. During this time, your documents or any other content will not be accessed, copied and analyzed unless you provide us with express written permission. Please do not contact us to delete files as they are always deleted automatically after 24 hours of uploading to our server.

(6) During the use of this service, we will not back up, analyze, and view all uploaded or processed files. The sole purpose of our retention of documents is to give you enough time to download them.

(7) When you use this service, SanShangYun may send a “COOKIE” data to your terminal device. This “COOKIE” data is intended to provide you with access to the Service or the Site. We will also do our best to protect. If you refuse to accept “COOKIE”, this service or some of the service features of this website may not work properly. This website uses third-party advertisements and services, and may also use “COOKIE”. Please read the online privacy policy of third-party websites carefully. If you do not like these “COOKIE” technologies, you can restrict their use in the browser settings, but please note that this service or this website may not work properly. Therefore, SanShangYun does not assume any responsibility for the inconvenience or damage caused.

(8) SanShangYun may cooperate with third parties to provide this service or this website to you. In this case, if the third party agrees to assume the same protection as SanShangYun, you have the right to take you. Personal information is provided to third parties.

(9) If you use the service or the website to share personal information, documents, content, etc. with others, SanShangYun will not be responsible for any.

(10) SanShangYun reserves the right to display advertisements when providing the Service or the Website or the Software to you according to your needs, without special notice to you. If you have questions about our advertising, please contact us through the contact information on this website.

7. this website and the software

(1) Please read this agreement carefully when using this website or the conversion function of this software.

(2) The functional services of the conversion between the PDF document and the Office document of this website and the Office document are converted by uploading the document to the server of If you use this website or the software, it is regarded as You already know how we work and you have agreed and accepted our approach.

(3) You use this website and the documents uploaded by the software, we guarantee that they will not be backed up and viewed. In order to ensure their security, our servers will automatically delete them automatically after 24 hours.

8. Principles to be followed by users

(1) You must not upload any documents that violate laws and regulations, documents with viruses, or documents that are dangerous or harmful. Otherwise, all the consequences will be borne by you, and SanShangYun will not bear any risks caused or caused by you.

(2) If you are involved in infringement of the rights of others or your malicious acts cause loss or injury to others or SanShangYun, you are liable and compensate for all economic losses.

9. Special statement

(1) SanShangYun guarantees to do its utmost to provide you with quality service, but there is no guarantee that the products or services provided will fully meet your needs. The accuracy, legality and integrity of the converted document information are not guaranteed.

(2) The products and services provided by SanShangYun rely on the services and resources of third parties. Therefore, the losses suffered by you in using these products or services are caused by the services and resources provided by third parties other than SanShangYun. To trace liability or compensation to a third party, SanShangYun will assist you as much as possible, but assume no responsibility for this.

(3) This website, the service, the ownership of all the contents of the software, the copyright, and the right to interpret this agreement are all attributed to SanShangYun. No individual or group may tamper with, disseminate, reverse, crack, etc. conduct all illegal business activities. Otherwise, SanShangYun will pursue its legal responsibility.

10. Legal jurisdiction

(1) SanShangYun is a company headquartered in China. Therefore, the laws governing and applying to this website, the software, and the services of this service are all Chinese laws.

(2) In the event of any dispute between the parties regarding the content of this Agreement or its implementation, the parties shall settle the dispute through friendly negotiation. If the negotiation fails, you and SanShangYun agree to submit the dispute to the jurisdiction of the court in Shenzhen SanShangYun Technology Co., Ltd.